Datamatix

Customer Care Solutions

The Datamatix Customer Care Institute applies various Customer Care methodologies to help Middle Eastern companies and government organizations learn new customers care skills whilst improving their customers’ experience. We are here to provide leadership in the objective and scientific measurement of a customer’s experience and provide proven strategies with a Middle Eastern flavor.

The motivation behind the creation of the institute is to provide a benchmark that highlights how companies and government organizations can show respect for their customers in a way that benefits both the customer and the organization.

Datamatix Customer Care Institute is led by senior executives with extensive experience in Customer Services, Marketing, Enterprise Software, Internet Infrastructure Services, and Management Consulting. It employs top talent in the areas of Human Centered Design, Psychology, Interactive Media, Web Development, Software Development, Project Management, and Product Life Cycle Management.

Customer Care Assessment

DCS offers an in-depth analysis of a company's Customer Care function with emphasis on the five essential elements of exceptional service: Culture, Customers, Employees, Processes and Technology. The outcome of the analysis is a detailed design for a comprehensive Customer Care system and a plan for implementing the new system in an in-house or outsourced environment.

Customer Care Audit

For companies requiring a top-level analysis only, this program provides a high level review of a company's current Customer Care system. Bulleted recommendations for improvement are delivered to management at the end of the third day.

Outsourcing Advisory Services

We assist companies with determining if outsourcing the Customer Care function is in the best interest of the company and its customers. If the decision is made to outsource, we provide assistance with identifying qualified vendors, developing the Request for Proposal, negotiating the contract and ensuring a smooth transition to the outsourcing partner.

Satisfaction Surveys

DCS designs and implements customer satisfaction measurement programs that provide meaningful information for organizations. Surveys typically measure staff performance as well as overall customer satisfaction. Survey data is gathered, analyzed and reported. If desired, recommendations are offered.