المؤتمر الثامن لتطوير استراتيجيات التنافسية العالمية للعناية بخدمة العملاء بالمؤسسات الحكومية والخاصة في دول مجلس التعاون الخليجي

8th GCC Government and Business Global Competitiveness Customer Care Strategy Development Conference

Sun-Wed | February 21-24, 2010 | Dusit Thani Dubai Hotel | Dubai, UAE

» Event's Profile

In today’s fast-paced and global economy, the growing demand from service-based organizations for practical guidelines has created a need for excelling in customer care. Customer service is the cornerstone of a solid, thriving business. The key to customer satisfaction, loyalty and retention is to consistently deliver a level of customer service that exceeds and even anticipates the customer's expectations for value. Datamatix is pleased to announce the “8th GCC Government and Business Customer Care Conference”, focusing on the key to customer satisfaction, loyalty and retention to consistently deliver a level of customer service that exceeds and even anticipates the customer's expectations for value from government and business organizations in the region. [Read More]

» What will be discussed?

Customer Care Standards & Strategies
Driving Customer Care Through Innovation
Integrating Customer Feedback into Business Strategies
Best Practices in Collecting, Analyzing, and Tracking Customer Feedback
Latest Customer Care Service Technologies
Methods for Revolutionizing Customer Service
Future Skills and Training for Contact Centers in the GCC?
Contact Center Technologies
Developing a High Performance Call Center Organization
Government / Business Customer Service: Global Trends and Challenges
Regional / Global Case Studies
And many other issues related to the customer care

» Who Will Attend?

Attendees will be senior-level executives, decision-makers and professionals from the public and private sectors, including:

Customer Care Executives
Contact Centre, Customer Services Centre Directors / Managers
Help Desk and Call Center Professionals
On-line Government Services Directors / Managers
Technical Support Managers
Solution Providers, Outsourcing Companies

» Why Should You Attend?

This is the only conference of its kind that provides information and is designed specifically for regional government & business organizations.

Meet, network and share experiences with peers
Learn the latest trends, technologies and strategies that can revolutionize your customer care services
Learn global customer care best practices
Hear from those who have been using winning formulas to achieve success, excite employees and delight customers.
Investigate strategies that have been implemented to achieve customer care excellence.

» Online Forum

Companies that wish to achieve growth in today's business environment must be able to adapt and keep pace with constant change. They need to find ways to cut costs, while maximizing profits and revenue.

[Read more]

» Welcome

Ali Al Kamali

Managing Director

kamali@datamatixgroup.com

I am honored to welcome to you the 8th GCC Government and Business Global Competitiveness Customer Care Strategy Development Conference. In today’s fast-paced and global economy, the growing demand from service-based organizations for practical guidelines has created a need for excelling in customer care. Customer service is the cornerstone of a solid, thriving business. The conference will cover topics on creating a positive business model that continues to grow and reap great financial rewards due to the kind of customers your organization attracts and whether or not you can sustain them. Creating a genuine sense of customer satisfaction and loyalty can help your business succeed where others fail. I look forward to welcoming you at the event and making it a truly enriching experience for you.

» Speakers

[More Speakers]

» Regulations

Only registered participants are welcomed.
Early Registration is strongly recommended.
Confirmation will be sent to all registered participants.
No refund will be given in case of cancellation.
In case of cancellation a substitute is welcome.

[Registration]